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• A.G. Smith Call Center Consulting and Training - An independent consulting firm providing business services in call center consulting and general telecom consulting.
• ACM Diagnostics - Developer of software and analytic tools for modeling call and email handling and for training contact center supervisors and managers. Based in Sydney, Australia.
• Advanced Call Centre Consulting - Offers contact centre technology and workforce management consulting. Features project management, strategic planning, cost benefit analysis and cost reduction studies.
• Amtech Marketing, Inc. - Provides performance improvement, turnover reduction, agent training, supervisor training, management training, outsourcing guidance, technology selection, work culture enhancement, management recruitment, site selection, and monitoring/coaching development for call centers.
• Angel Infinity, Inc. - Call center and help desk best practices consulting offered as well as software development and Lotus Domino administration consulting.
• Applied Computer Telephony Ltd. - Canadian consulting firm with focus on web enabled and IP-based multimedia contact center applications. Specializing in computer telephony integration, IP telephony, CRM and eBusiness consulting services and training.
• Aspect - Consulting firm specializing in call center operational reviews and system selection studies.
• Barbara Burke & Associates - Professional speaker and trainer of customer service supervisors and staff to improve call center performance through development of a sales culture.
• Berring Hine Consulting Group - Consulting firm works with public sector organisations to improve their service delivery. This includes helpline and call-centre services, the development and implementation of customer-facing business models and complex market research with customer and stakeholder consultation programmes.
• BPA International - Offers call center consulting and services. Features staff training, mystery shopping, call center performance management and customer satifaction surveys.
• Call Center Ideas - Call center consultants specializing in increasing productivity, updating systems and technology and implementing morale building strategies.
• CC Associates Call Centre Consultancy - Call center and contact centre specialist consultants dealing with operations, multi touchpoint interaction networks and customer relationship management in the UK.
• CCIT Staffing Services - CCIT Staffing offers Fortune 500 employers the best qualified call center candidates.
• CCT Group, Inc. - Provides call center consulting services focused on operational and service needs.
• Contact Center Professionals, Inc. - Independent consultants specializing in call centers, contact centers and customer relationship management (CRM).
• Contign - Call center outsourcing constultants.
• Creek Point Solutions - Provides Help Desk and Customer Relationship Management (CRM) solutions.
• Customer Relationship Metrics - Produces customer relationship management research. Allows call centers to take their business to the next customer service delivery level.
• Customer Solutions Group - Consulting firm specializing in inbound and outbound customer contact centers. Areas of focus include process re-engineering, staff training and development, contact center startups and best practice reviews.
• DNC Solution Inc. - Call center compliance consulting for all federal, state and Direct Marketing Association do-not-call lists as well as in house lists. Offering list scrubbing services against state mandated do-not-call lists.
• Do Not Call Protection, Inc. - Automatic do not call list compliance for call centers. Do not call list protection advice provided.
• eTeleSource - Call center consulting firm specializing in outsourcing.
• ExperiaGroup LLC - A management consulting firm solely dedicated to improving customer service quality in contact centers and help desks. Offers a range of assessment & planning, skill development, and consulting services.
• Florida Corporate Training Center - Offers Call Center Training for Telemarketers, Customer Service Representatives, and Call Center Managers.
• FurstPerson - Consulting firm specializing in helping call centers find, hire and keep top performers by integrating recruiting and staffing experience with selection and assessment science.
• Gail Woodgate Consultancy - Consultants for contact/customer service centres including set up, evaluation, training and benchmarking for contact centre based sales and service delivery.
• GDS Communications, Inc. - Call center consultants offering training, scripting, programming and reporting services. Special expertise with Nortel Symposium call center server product.
• Harrington Consulting Group, Inc. - Operations consulting company specializing in customer contact management and call center engineering. Services include site selection analysis and resource management.
• Help-Line - Offers IT support structures for call centers including help desk and hot-line. Consulting services for value-added call centers of large corporations. Corporate headquarters in France. Website in both French and English.
• Hemisphere Systems - Offshore outsourcing solutions providers offering multi-modal contact centers for customer support and telemarketing.
• Inbound Call Center Services - Offers free consulting on locating the best service provider for your inbound call center needs.
• Incoming Calls Management Institute - An international training and consulting firm, providing educational seminars and materials for managers of incoming call centers.
• InRound Innovations Inc. - Company offers products and services for contact centers and call centers. Areas of focus include workforce management, training, customer relationship management and quality observation. Company based in Ottawa, Canada.
• Intervox Group - A management and technology consulting firm specializing in call center and customer relationship management solutions.
• ITES Alliance Advisory - Provides consulting to companies on matters such as call center outsourcing, technology, networking and alliance management with focus on cost reduction.
• Lieber & Associates - Chicago-based consulting firm with focus on enhancing and integrating call centers in order to increase sales and improve customer service.
• M&C Associates - Providing knowledge, experience, and counsel in support of call center services.
• Maximum Network Solutions - UK call center consultancy specializing in statistical analysis and reporting, CTI/IVR integration, disaster recovery planning, technology tools assessment and call center design.
• MRL Telnet - Performs planning, development, fulfillment and implementation for call center and operations oriented businesses.
• NWServices, Inc. - Offering call detail information to inbound call centers.
• Oetting & Company - Consultants in call center and teleservices design and operations for advanced marketing solutions and applications.
• Optium - A consulting company that delivers professional services, experience and practical tools to support the effective business and operational performance of contact centers.
• Outsourcing India Inc. - Provides assistance in establishing call centers throughout India.
• RSA Teleservices - Offers consulting and support services in the development of contact centers for both Offshore Call Center operators and North American corporations looking to outsource their call center requirements.
• Sage Interactive - Canadian firm offering consulting services for inbound and outbound call centers. Focus includes facility design, technology solutions, customized software, staff assessment and training.
• Sagess, Inc. - Consulting and managed services firm offering contact center and telecom infrastructure solutions. Areas of focus include contact center assessment, benchmarking, design, technology acquisition.
• Sales & Service Level Associates - Customer care call center company specializing in developing and delivering customer care and sales training programs, evaluating center processes, and implementing effective procedures - all unique to your business.
• Sandra Steen & Associates, Inc. - Training and consulting firm specializing in the call center industry.
• Tele-Centre Assist Inc. - Providing all services needed to develop, produce and implement direcft response, business development, help desk and customer service initiatives.
• Tele-Monitor - Provider of CRM assessment tools and services. Measurement of call center agent performance through customer satisfaction surveys, remote monitoring, e-mail auditing, mystery programs, CRM benchmarking and consulting services.
• TeleSolutions Consulting - Full service training and business consulting company, serving the call center industry and telemarketing businesses.
• The Brady Group - Call center consultant firm, providing management and technology consulting, project management and business re-engineering.
• The DeGarmo Group, Inc. - Specialists in call center human resources issues.
• The Hamilton Management Group - Contact center consulting firm specializing in strategic planning, process optimization, agent scheduling, enhanced technology utilization and supervisor training.
• The Northridge Group, Inc. - Offering consulting services for call centers including assessment of technology tools, best practices and benchmarking, call handling processes and procedures, customer retention strategies.
• The Primas Group - Consulting team of call center professionals specializing in design, IVR systems development, automatic call distribution (ACD) and computer telephony integration (CTI).
• The Radclyffe Group, LLC - Performance improvement consulting firm that assists call center organizations with strategic planning.
• Third Wave Solutions - Call center consulting, business analysis, quality audit services, telemarketing, predictive dialers.
• Virtacom, Inc. - International contact center consultancy specializing in helping clients select the most appropriate technology solution or upgrade, plan and prepare for a successful implementation.
• Vocal Laboratories Inc. - Through our pool of thousands of panelists, we test and provide important feedback on the effectiveness of your contact center representatives, voice response system, or speech recognition application.
• VorTecs - Business and technology consulting firm, offering professional services to the contact center and customer relationship management marketplace.
• WesBol E-Solutions Inc. - Provider of call center consulting services including technology assessment, staff training, call flow management and reporting.
• XAct TeleSolutions - Provides communications and call handling solutions through digital call center technology, internet integration, targeted business objectives and improving customer relationships.
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